Rooms Manager – The Ptarmigan Inn

Job Overview:
The Ptarmigan’s Rooms Manager is a very hands-on, working leadership role. This position will be scheduled to support the Front Office and Housekeeping to include checking guests in/out and supporting the housekeeping team.

This position functions as the strategic business leader of the property’s Rooms Operations. As mentioned, areas of responsibility include Front Office and Housekeeping. Position works with direct reports to develop and implement departmental strategies and ensures implementation of The Ptarmigan service strategy and brand initiatives. The position ensures Rooms Operations meet the all standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of our guests and team members.

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid sick time, paid time off or vacation and are proud to offer participation in a 401(k) plan with a company match!

Essential Functions:
Please note that this is not an exhaustive list of responsibilities. Within The Ptarmigan family, our team always finds new ways to look after the business, our guests, and our team-mates.

Managing Profitability

• Demonstrates and communicates key drivers of guest satisfaction.
• Analyzes service issues and identifies trends.
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Works with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

Managing Revenue Goals

• Monitors Rooms operations sales performance against budget.
• Reviews reports and financial statements to determine Rooms operations performance against budget.
• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Operations and Department Teams

• Champions The Ptarmigan’s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.
• Develops systems to enable employees to understand guest satisfaction results.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.

Managing the Guest Experience

• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
• Responds to and handles guest problems and complaints.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.

Managing and Conducting Human Resources Activities

• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
• Ensures employees are treated fairly and equitably.
• Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).
• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs).
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

Qualifications:

• Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities.
• 3+ years of hospitality experience in hotel operations preferred.

Property Introduction:
A true Steamboat original, The Ptarmigan Inn has been refitted and reborn as a stylish basecamp for in-the-know adventurers. A free-spirited home base of social buzz and vibrant fun with comfy amenities and a bullseye location with ski in and ski out ability makes The Ptarmigan the only choice for hotels in Steamboat Springs. Guests enjoy a mountain of amenities while staying at the Ptarmigan Inn. Situated at the base of the mountain adjacent to the gondola at Steamboat Ski Resort, we make it easy for guests to enjoy all that the mountain has to offer with ease. Ski from the hotel to the slopes and back at the end of the day. The Ptarmigan Inn is one of Steamboat Ski Resort’s original ski-in/ski-out hotels and enjoys an unparalleled location at the base of the mountain.

Company Introduction:
Our team members are the true soul of our company. We think differently. About travel, but also about the ways in which we deliver on our promise to engage, delight, awaken and challenge our team members as well as our guests. We are deeply committed to the foundation of core values that molds our interactions with everyone we encounter – our guests, our clients, our team and our communities. We create engaging, impactful environments that connect people and place, awaken the spirit, and allow team members with talent, integrity and heart to thrive. We believe our team members are the true soul of our company. We invite you to join us on this journey.

Area of Interest:
Rooms & Operations

Job Type:
Full Time

Type of Position:
Mid and Senior Level Management

Req ID:
32030BR

Salary:
$60K – $70K / year DOE