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Help Desk

Prospect Infosys

This is a Full-time position in Golden, CO posted November 20, 2022.

Qualifications for Help Desk TechnicianExperience working in a help desk environmentFlexibility to work a variety of shifts with minimal noticeMust have reliable transportationMust be able to pass a background checkProficiency with Windows and IOS computersExcellent oral and written communication skillsDetail oriented and highly organized to keep tickets in orderAbility to remain calm and professional in stressful situationsResourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.Motivated to learn and troubleshoot new devices and systems in a fast moving IT environmentUnderstanding and appreciation for information security within systems and user devices.Ability to demonstrate initiative, independence and reliability to complete tasks with little or no supervision, if necessaryFamiliarity with ticketing systems, preferably Manage Engine, is not a requirement – but is a plusAble to complete on site work 100% of the time
Associated topics: deskside, desktop, help, help desk, information technology support, service, support, systems administrator, technician ii, technology