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Front Desk Agent (FT or PT) – The Ptarmigan Inn

CoralTree Hospitality

This is a Contract position in Steamboat, CO posted May 15, 2022.

Job Overview:

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. On the evening shift, you will warmly and enthusiastically greet guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests.

Essential Functions:

  • Enthusiastically welcome our evening guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit
  • Create memorable experiences with a warm, welcoming personality that can relate to guests and associates
  • Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty
  • Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home
  • Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met
  • Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency

Qualifications:

  • Flexibility. This is a demanding business and we look for flexibility with work days, but it’s also a lot of fun!
  • Experience. Previous experience passionately providing service to others and assisting them with cash transactions.
  • People Person. The best part of serving others is creating experiences for them that go beyond the expected.
  • Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing
  • A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.

Property Introduction:
A true Steamboat original, The Ptarmigan Inn has been refitted and reborn as a stylish basecamp for in-the-know adventurers. A free-spirited home base of social buzz and vibrant fun with comfy amenities and a bullseye location with ski in and ski out ability makes The Ptarmigan the only choice for hotels in Steamboat Springs. Guests enjoy a mountain of amenities while staying at the Ptarmigan Inn. Situated at the base of the mountain adjacent to the gondola at Steamboat Ski Resort, we make it easy for guests to enjoy all that the mountain has to offer with ease. Ski from the hotel to the slopes and back at the end of the day. The Ptarmigan Inn is one of Steamboat Ski Resort’s original ski-in/ski-out hotels and enjoys an unparalleled location at the base of the mountain.

Company Introduction:
Our team members are the true soul of our company. We think differently. About travel, but also about the ways in which we deliver on our promise to engage, delight, awaken and challenge our team members as well as our guests. We are deeply committed to the foundation of core values that molds our interactions with everyone we encounter – our guests, our clients, our team and our communities. We create engaging, impactful environments that connect people and place, awaken the spirit, and allow team members with talent, integrity and heart to thrive. We believe our team members are the true soul of our company. We invite you to join us on this journey.

Area of Interest:
Rooms & Operations

Job Type:
Part Time

Type of Position:
Hourly Position

Req ID:
32825BR

Salary:
$17.50/hr