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Customer Relations Specialist- Mon-Fri 11am to 8pm $2,500 Sign On Bonus

Agape Care Group

This is a Contract position in Colorado Springs, CO posted November 19, 2022.

Overview: Want to make a difference with an organization who’s purpose driven mission is to provide superior compassionate care?

This may be the place for you When you profoundly impact someone’s life for the better, it’s hard to call it a job.

We see it as a calling You are about to be part of something bigger.

Here, you’ll find a career that means something, an inspiring work environment, the opportunity to use your skills to make a real difference and a sense of accomplishment not easily replicated elsewhere.

You’ll be part of the Agape Care family who is improving the quality of life for those facing advanced illness by delivering a level of care that is second to none We are a community based hospice with local staff serving the local community in South Carolina and named a four time winner of “Best Place to Work in Healthcare” Essential Functions: The Customer Relations Specialist is responsible for converting referrals for delivery of services,taking referrals, data entry, answering inquiries, and disseminating information about the agency.

This position establishes and maintains effective and efficient systems for patient referral, data entry, and communications to support the department in securing referrals.

This position assists with daily operations of the agency including coordinating referrals and maintaining communication between Clinical Supervisor’s and the agency.

This position will be Monday-Friday, 11am-8pm with rotating weekendsEstablishes and maintains effective and efficient systems for patient referrals to ensureproper intake and dissemination of informationregarding patient referrals, eligibility requirements,and community resources.Accepts patients for referrals utilizing an established system for patient referrals in accordance with the administrative policy.Receives, interprets and manages patient/ client referrals with the intent of converting to actual admissions for servicesAnswers all inquires regarding agency services and disseminates appropriate information including referrals to community resources.Displays excellent customer relations skills at all times.

Accurately documents or tracks all referrals received by the agency for trending reports.Responsive to internal and external customer needs.Satisfies expectations and requirements of external and internal customers.Maintains current knowledge of, and effects compliance with all federal, state and local regulations.Maintains organized, effective and efficient systemsand communication to ensure the continuity of quality patient care delivered.Assists in evaluating agency operations and systems and identifies ways to enhance workflow and productivity.Accurately & in a timely manner transfers referrals to supervisor or scheduler for patient evaluation.

Notifies supervisor of any problems requiringadministrative attention and intervention.Accurately data processes all necessary information into the company database software for immediate use.Provides an environment which promotes respect for patient, privacy, and property.Demonstrates knowledge of the patient’s Bill of Rights and upholds patient’s rights.Practices accepted infection control principlesFollows all infection control guidelines and standards per Agency policy.Demonstrates commitment, professional growthand competency.Attends meetings and assigned in-service programs.Attends training, education, seminars, or other means of learning as permitted and required by supervisor and/or director.

Written and verbal communication is expressed clearly, professionally and in a cooperative manner.Participates on committees and task forces as requested.Promotes the Agency philosophy, mission statement and administrative policies to ensure quality of care.Maintains patient & staff privacy and confidentiality at all times pursuant to the HIPAA Privacy Final Rule.Maintains availability by phone as directed by company policy.Promotes Agency image by adhering to the dress code set forth by the company and departmental standards.Reports to work as scheduled.Meets minimum productivity requirements based on agency standard.Abides by company policy and procedures as outlined by company policy manual.Performs other duties as assigned by the Supervisor.

Qualifications: Minimum Qualifications/Requirements: EDUCATION: Associate Degree preferred.LICENSURE: Not ApplicableEXPERIENCE: 1-year experience in a health care setting.SKILLS: Requires interpersonal skills and ability to communicate professional and effectively with staff and take patient referrals.

Knowledge of medical terminology required, Medicare and Medicaid payment guidelines necessary and 3rd party payors preferred.

Able to demonstrate problem-solving skills, organizational skills and attention to detail.

Must have strong verbal and written communication skills.

Ability to operate computer equipment, FAX and photocopy machines necessary.

Proficiency in Microsoft Office Suite and data entry skills.

Responds to suggestion constructively.

Skilled in conflict resolution.

Requires proven interpersonal, coordination and leadership skills with ability to communicate professionally and effectively.TRANSPORTATION: Not Applicable HEALTH STATUS: Meets all applicable agency policies and procedures related to health screening and required testing.

Physical Requirements/Working Conditions: 1.Complete required work on a daily basis.2.Cope with work involving ill, disabled, and dying patients.3.Sit, stand, bend, lift, and move intermittently.

Must be able to lift at least 25lbs.4.Move equipment and supplies necessary for job functions.5.Read in a 12 point or larger type, speak and write English in order to fulfill job functions in an understandable way.6.See/hear or use prosthetics that enable accomplishment of job.7.Meet the health requirements of the agency.8.Possible exposure to infectious diseases.9.Abide by all occupational safety and blood borne pathogen protocol to minimize illness and/or injury.

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