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NOC Field Systems Engineer

Computer World Services (CWS)Corporation

This is a Contract position in Fort Carson, CO posted February 25, 2021.

Job Description The Field Systems Engineer provide logistics, installation and maintenance support of US Army Unified Capabilities (UC) Soft Client Subscription Service (SCSS) equipment suites at US Army datacenters. The Engineer shall provide support with dispatch personnel who shall rapidly respond to provide maintenance, replacement parts, and other services to maintain or restore services to their optimum performance level and availability. Primary Duties and Responsibilities • Perform on-demand and scheduled maintenance on Army UC SCSS suites of equipment • Monitor the performance of, and maintain Army UC SCSS suites of equipment as required, in close coordination with the NOC/SOC • Repair or replacement of servers, storage systems, routers, switches, and other hardware • Interact with datacenter and NOC/SOC personnel via telephone, email, web portal, etc. • Respond to demand maintenance by shipping and receiving of servers, networking equipment, remote power consoles, etc. to maintain availability and reliability of Army UC SCSS • Ensure peak performance by installing and maintaining firmware and software • Performance of all storage, virtualization (compute and network), and disaster recovery (DR) functions • Other duties as required Required Skills, Experience, and Certifications • US Citizen with DoD Secret clearance or above • Firm grasp of advanced aspects of Datacenter Virtualization including, VMware vSphere, enterprise storage and fiber channel switching, Windows Server Hyper-V and overall performance tuning of these technologies • Superior understanding of storage protocols and technologies (FC, iSCSI, NFS, SAS, SATA, SSD), as well as data replication and disaster recovery (DR) techniques and strategies. • Environment, policy, procedure, work instruction documentation and upkeep • Change management (ChM) procedures and ChM compliance processes • Incident response and resolution; Participate in investigations into problematic activity • Perform the deployment, integration, and initial configuration of the Army UC SCSS suites • Maintain operational configurations of Army UC suites as per the established baselines • Monitor the Army UC SCSS suite for efficient and appropriate operations • Review logs and reports, interpret the implications of that activity, and devise plans for appropriate resolution • Participate in the design and execution of best practices assessments, disaster recovery tests, and security audits • Provide on-call support of Army UC SCSS suites Desired Knowledge, Skills and Abilities • Bachelor’s Degree from a regionally accredited institution in computer science, mathematics, engineering, or a closely related field is preferred • Meet DoD IAT Level II Certification requirements (Security+ CE or higher) • 4+ years of enterprise datacenter experience • Technical and working experience and knowledge of routing, switching, internet protocols, and monitoring • One or more of the following related Certifications: VMware Certified Professional (VCP), VMware Certified Design Expert (VCDX), Cisco Certified Network Associate (CCNA) Datacenter, Microsoft Certified Systems Administrator (MCSA), or Microsoft Certified Systems Expert (MCSE) • Good interpersonal skills, computer skills, Microsoft Office suite • Robust troubleshooting skills, preferably in a large-scale datacenter environment • Linux system administration experience a plus Security Clearance DoD Secret is required to start (Interim Secret is acceptable) Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.) • Personnel may be required to travel to alternate work locations as well as customer sites. EOE AA M/F/Vet/Disability EEO is the Law: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf