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Remote Call Center Agent

AfniMedia Inc

This is a Contract position in Denver, CO posted November 27, 2022.

Full Job Description Apply today to be one of our client’s Call Center Agents with career growth opportunities You must maintain a positive, empathetic, and professional attitude responding promptly to customer inquiries.

This position is fully remote.

As a Call Center Agent, you will:
• Successfully assist callers with regards to general service questions, billing, monitoring, and specialty queues to deliver on the client’s brand reputation in a prompt manner
• Possess a pleasant phone presence and ability to adapt quickly to systems, platforms, and technology
• Communicate ideas to change the business have an eye for details and excellent follow-up
• Be an expert in the client’s brand, products, and services to answer all customer questions
• Attract and retain customers by answering suggesting information other products and services to meet their needs
• Keep records of customer interactions, transactions, comments, and complaints
• Contribute to team efforts by accomplishing related results as needed Education:
• High School Diploma or GED Equivalent Experience:
• Minimum of 2 years of experience working directly with customers
• 1 to 3 years in a call center environment preferred Skills/Knowledge:
• Bilingual in English and Spanish preferred
• Proficiency in Microsoft Office Suite
• Innovative team player that is cooperative
• Exceptional communication skills both written and verbal
• Ability to prioritize multiple requests providing timelines
• Goal-oriented and emphasizes accountability for delivering results
• Have a passion for execution and success Job Type: Full-time Pay: $19.00
– $20.00 per hour Benefits:
• Dental insurance
• Health insurance
• Vision insurance Schedule:
• 8 hour shift
• Monday to Friday
• Weekend availability Supplemental Pay
• Commission pay Education:
• High school or equivalent (Required) Experience:
• Customer Service: 1 year (Preferred)