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VoIP Engineer

Grande | RCN | Wave

This is a Full-time position in Westminster, CO posted August 1, 2022.

Position Overview: Astound Broadband Powered by Wave is currently searching for a VoIP Engineer based remotely in any of our major markets including Seattle, WA, Bothell, WA, Portland, OR, Concord, CA, Sacramento, CA, Rocklin, CA and San Luis Obispo, CA.

This position is responsible for being a member of the Voice Network Engineering team which supports the customer telephone switching infrastructure.

The primary position responsibilities will include, but are not limited to : Provide support for SIP and TDM based soft switch translations, facilities and features on the Metaswitch Call Agent and Media Gateways, Enhanced Application Servers, and SBCs.

Provide technical assistance and support to other Service Management teams.

Script and/or software development for VoIP application integration, operational tools and engineering projects.

Support Product Engineering with systems architecture planning, system implementation guidelines, and engineering guidelines.

Perform lab testing, design, and architecture work.

Provide off-hour, on-call, and weekend coverage as required.

Our ideal candidate will possess : Bachelor’s Degree in related field; or equivalent combination of education and experience.

Experience in a Class 4 or 5 TDM/Soft Switch/Hybrid Central Office environment such as Metaswitch, Broadsoft, Lucent 5ESS, Nortel DMS, Siemens EWSD and/or Sonus Soft Switch a plus.

Experience with hosted and cloud based voice applications and services preferred.

Experience with network monitoring, management and troubleshooting with various tools such as Packet Sniffer utilities, Wireshark and Metaswitch SAS required.

Experience in designing, installing and maintaining secure IP networks preferred.

Understanding of feature delivery in hosted VoIP environment (hosted services, SIP trunking, PRI trunking via IAD, VoIP CPE, enhanced business features, etc.) Understanding of VoIP protocols, SIP signaling with emphasis on RTP and SDP, network QOS, IP routing, Ethernet switching (including 802.11q, 802.11p, 802.3af), and packet tagging mechanisms.

Familiarity of DOCSIS and GR303 protocols is a plus.

Working experience with HTML, CSS, XML, JSON, Javascript, JQuery, Perl and/or PHP a plus.

Ability and desire to learn and teach.

Ability to interface well with customers (internal and external.) Must enjoy the challenge of technical concepts and possess the ability to communicate those concepts at varying levels.

Is this the career opportunity you’ve been searching for?


Then let us know about you – apply now Qualifications Education Required: Bachelor’s Degree in related field; or equivalent combination of education and experience.

Diverse Workforce / EEO : Astound Broadband is proud to be an Equal Opportunity Employer.

We embrace, support, and thrive on each other’s differences to maximize the experience of our teammates and our community.

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60-1.35(c)