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Systems Support Specialist

FIRST INTERNET BANK

This is a Contract position in Denver, CO posted August 2, 2022.

Job Details Job Location First Internet Bank of Indiana-Fishers
– Fishers, IN About the Role: The Systems Support Specialist provides tier 1 support to the Banks operations, with an emphasis on internal customer support.

The primary responsibility of this position is providing great customer service to the Banks local and remote employees with installation, troubleshooting, and maintenance of workstations and applications.

This is a highly visible position and requires the ability to interact with all levels of the organization.

Responsibilities: Perform hardware and software installation Identify, recommend, and perform hardware/software upgrades and/or replacement.

Perform regular maintenance for workstations, including system configuration updates, firmware updates, and software patching to maintain a cohesive environment Develop and/or maintain procedures and processes as necessary Perform and report on software and hardware asset inventory Provide IT support to internal customers including, but not limited to, support for equipment, connectivity, and business functions Respond to issues, document corrective actions, and escalate as needed in the Bank’s ticket tracking system Assist with training, deployment, and updates of IT systems Identify ongoing customer issues and recommended resolutions Perform other duties as assigned Qualifications: Min.

1 year IT Help Desk technical experience Previous experience connecting PCs to networks including cabling Previous experience with Windows 10 in a Windows domain managed environment Previous experience troubleshooting PC issues in a business environment Previous experience maintaining OS and Software patches in a Windows domain managed environment Must be able to demonstrate knowledge and understanding of Microsoft desktop operating systems and Office applications Interpersonal skills to interact positively and effectively with team members and all levels of business users and management Communication skills to effectively work with non-technical people on technical issues Initiative and ability to work under limited supervision with attention to detail Problem resolution skills and ability to follow through the resolution cycle Organizational skills to manage multiple tasks and deadlines Drive to learn new technologies and skill sets Experience with deploying and maintaining workstation images desired but not required Experience with configuration and patch management software desired but not required Experience with PowerShell or other scripting automation methods desired but not required Working Conditions / Demands Professional office setting.

Primarily sedentary position requiring long periods of time working at a computer.

Must be able to move throughout the office and buildings to obtain or relay information.

Must be able to perform the essential functions of the position with or without reasonable accommodation.

Able to position self to maintain computers or other IT equipment, including under the desks and in the server closet Frequently moves equipment weighing up to 25 pounds Other common parameters entail climbing stairs, walking, reaching, squatting, crawling, or kneeling Competencies: Troubleshooting
– Ability to analyze a problem and logically work through to resolution.

Security
– Mindful of potential security ramifications of actions taken during performance of daily job activities.

Customer Focus Ability to provide exceptional customer experience, even while users under duress.

Teamwork Ability to work within a team, communicate effectively, mentor, and be mentored during daily job activities.

Adaptability and Initiative Ability to think outside the box, identifying, recommend, and implement solutions for a better work and customer experience.

Why First Internet Bank?

First Internet Bank is full of talented, imaginative, hardworking folks who enjoy being a part of something meaningful.

Our employees come from diverse backgrounds and reflect a blend of proficiencies that help create an effective, dynamic working environment throughout our organization.

Our benefits package promotes wellness and growth while supporting the balance of our employee’s personal and professional lives.

We’re committed to our employee’s health from day one.

Full-time employees and their qualified dependents are eligible for benefits including, but not limited to, Medical, Dental, Vision, Health Savings Account with employer contributions and matching, Flexible Spending Account(s), Critical Illness, and Voluntary Accident Insurance beginning on their first day.

Employer-paid benefits including Short-term Disability, Long-term Disability, and Life and AD&D insurance are offered to full-time employees at no cost, with the option add additional Life and AD&D coverage.

Full-time employees are eligible for three weeks of paid time off plus ten paid holidays, 401(k) retirement savings with employer matching, tuition reimbursement, business apparel allowance, and paid volunteer time.

Equal Opportunity Employer
– Women, Minorities, Veterans and Individuals with Disabilities If you are a California resident, you may be entitled to certain rights regarding your personal information.

Additional information about our data collection practices and location specific notices is available on our privacy policy.

Click here to read more.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.

41 CFR 60-1.35(c).

Click here to read more.