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Customer Service Specialist

First Citizens Bank

This is a Contract position in Englewood, CO posted August 2, 2022.

Overview: CIT Bank is now a division of First Citizens Bank.

CIT/First Citizens Bank Small Business Solutions provides leasing and equipment financing solutions to thousands of small businesses, across various industries, nationwide.

We provide financing solutions to our borrowers and lessees, and assist our vendor partnerships in growing sales, profitability, and customer loyalty by providing customized, value-added finance solutions to their client base.

Responsibilities for the Customer Service Specialist at Small Business Solutions include interacting with customers (internal and external) via phone to answer equipment lease and loan questions.

Responsibilities: Handling Inbound Customer Service Calls approximately 75 calls per dayProcessing customer requests to include, but are not limited to, password resets, account summaries, buyout requests, payment summaries and updated customer information.Providing a Remarkable Customer Experience for both internal and external Customers.Interact with two main software programs, Salesforce and Pega to complete requests for customersSpecial Projects as assigned by Management.

Qualifications: Basic QualificationsHigh School Diploma or GEDPreferred QualificationsExcellent interpersonal communication and teamwork skillsAbility to communicate effectively via phone and emailStrong organizational skills, including attention to detailAbility to thrive in a fast-paced environmentA positive attitude and ability to multi-taskComputer/Tech Savvy, ability to pick things up quicklyKnowledge or exposure with Salesforce, Pega, and/or InfoLeasePrior customer service or sales experience preferred