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Business Analyst/Technical Support – Digital Solutions

Fidelity National Financial

This is a Contract position in Littleton, CO posted August 2, 2022.

Overview: This position will be responsible for providing Business Analysis & Technical support for the Digital Service Center specifically on Remote Online Notary (RON) technology.

This role is responsible for gathering, defining, and prioritizing product and customer requirements for communication with technology vendor and working with the Digital Service Center team and vendor to trouble shoot technical issues.

Duties:
· Gather and document requirements for new features or enhancements to RON technology
· Work with Vendor to test new features prior to roll-out
· Provide technical assistance to team when issues arise and be primary technical contact for vendor
· Extract and prioritize requirements from subject matter experts, business leaders and other key stakeholders
· Communicate requirements to internal team members and external vendor(s)
· Document business process flow, use cases, and functional requirements
· Organize and lead presentations with development teams to communicate requirements
· Work with development teams to effectively translate business needs into creative software solutions
· Verify resulting products meet customer needs
· Work with development teams to make sure products meet customer quality expectations
· Serve as a subject matter expert for your product areas by participating RON signing sessions
· Conduct product demonstrations to internal and external customers
· Collaborate with the teams implementing your products
· Keep abreast of new technologies and process innovation within our industry
· Look for ways to innovate within your product areas
· Work collaboratively and cohesively with all team members Education: College degree preferred Experience:
· Excellent verbal and written communication with customers, dev teams, and executive management
· Ability to multi-task, meet deadlines, and work in a fast-paced environment
· Must be detail-oriented, highly organized and results-driven
· Experience documenting user requirements
· Experience writing user stories and working within an agile development environment preferred
· Title or escrow experience within large organizations strongly preferred
· Experience testing software & trouble-shooting preferred
· Successfully Obtain Nevada Notary and RON registration Additional Information: Light Travel in Future is possible